RIWANTI, NIM. 202305082 (2025) GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI APOTEK X DESA MURTIREJO KECAMATAN KEBUMEN KABUPATEN KEBUMEN. Skripsi thesis, UNIVERSITAS MUHAMMADIYAH GOMBONG.
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Abstract
Background: Service and satisfaction are two things that cannot be separated. Patient satisfaction is very important in improving health services to the community. The level of patient satisfaction with pharmaceutical services at the pharmacy is indeed a key factor in creating a responsive and efficient service system. The average patient who visits Pharmacy X, Murtirejo Village, Kebumen District, Kebumen Regency in a day is around 80 patients. Based on the number of visits, the researcher needs to conduct research on the level of satisfaction. Research Objective: to determine the level of patient satisfaction with pharmaceutical services at Pharmacy X, Murtirejo Village, Kebumen District, Kebumen Regency. Method: This study uses the five dimensions of service quality method, namely reliability, responsiveness, assurance, empathy, and tangible evidence. Researchers use descriptive quantitative data analysis to analyse data, which is based on a Likert scale, involving the calculation of the earning score divided by the maximum score of each dimensional indicator and a sample size of 100 respondents and carried out in November-December 2024. Results: The results of the percentage level of patient satisfaction with pharmaceutical services at Pharmacy X, Murtirejo Village, Kebumen District, Kebumen Regency in the Reliability dimension of 92.85% (delighted), the responsiveness dimension 93.45% (delighted), the Confidence dimension 92.07% (delighted), the Empathy dimension 94.60% (very satisfied), and in the Tangible dimension 94.85% (delighted). Conclusion: The level of patient satisfaction with pharmaceutical services at Pharmacy X, Murtirejo Village, Kebumen District, Kebumen Regency, the results of the average percentage of 93.56% are classified as delighted.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | apt. Eka Wuri Handayani, M.PH; apt Wahyu Rahmatulloh, M.Farm |
| Uncontrolled Keywords: | Patient Satisfaction Level, Pharmaceutical Services, Pharmacy X;Tingkat Kepuasan Pasien, Pelayanan Kefarmasian, Apotek X |
| Subjects: | S1 Farmasi |
| Depositing User: | Dwi Sundariyati - |
| Date Deposited: | 26 Jan 2026 07:58 |
| Last Modified: | 26 Jan 2026 07:58 |
| URI: | http://repository.unimugo.ac.id/id/eprint/3839 |
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