SRI SUHARYANTI, NIM. A21701682 (2019) HUBUNGAN DIMENSI KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN DI POLIKLINIK RS PKU MUHAMMADIYAH SRUWENG. Skripsi thesis, STIKES MUHAMMADIYAH GOMBONG.
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Abstract
Background: Services in outpatient instalatices, especialy policlinics, are the first hospital that have a very important role in giving fisrt impresions to patient satisfaction as consumens. The prime service dimensions that need to be commindered by health service providers are tangible, reliability, responsivences, assurance and empaty. Objective: To find out the relationship between the dimensions of service quality and patient satisfaction an the poliyclinic of PKU Muahmmadiyah Sruweng Hospital. Methot: This study is a descriptive correlation with a cress sectional approach. A sample of 100 outpatients. Data anallsis using the chi aquare formula and data collection techniquest using 2 questionares, amaly questionaves about the dimentions of service quality and questionare about patient satisfaction. Results: There is a relationship between the dimensions of phsysical appeareance (tangible) and patient satisfaction value p-0.004, there is a realitonship between dimentions (reabilyty) and the patient atisfaction value p-0.007, there is arelationship between dimensions (responevences) and patient satisfaction p-0.006, there is arealitionship between dimensions (assurance) with patient saticfaction value p+ 0.001 and there is a relitionship between the dimensions of empathy with patient satisfaction p+0.024 Conclusion: From this study it can be concluded that physical evidence, relability, responsivences. assurance and empaty are related to patient satisfaction at the PKU Muhammdiyah Hospital in Sruweng. Recommededation: Hospitals are recommaded to improve the quality of helath service expecialy to improve the waiting time fix alaster examition to improve client stasfaction and also conduct reguler patient satisfaction surveys.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | Marsito, M.Kep. Sp.Kom; Ernawati, M.Kep |
| Uncontrolled Keywords: | dimensions of service quality, patient satisfaction, polyclinic;dimensi kualitas pelayanan, kepuasan pasien, poliklinik |
| Subjects: | S1 Keperawatan |
| Depositing User: | DWI SUNDARIYATI S.I.Pust |
| Date Deposited: | 18 Dec 2019 07:53 |
| Last Modified: | 18 Dec 2019 07:53 |
| URI: | http://repository.unimugo.ac.id/id/eprint/1209 |
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