ALAMIARTY DYAH SUMINAR, NIM. A21801886 (2020) MULTIDIMENSI KUALITAS PELAYANAN PERAWAT TERHADAP KEPUASAN PASIEN RAWAT INAP KELAS SATU HASTINAPURA RS. PANTI WALUYO PURWOREJO. Skripsi thesis, UNIVERSITAS MUHAMMADIYAH GOMBONG.
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Abstract
Background, the background of this study is that hospitals are required to carry out accreditation as a basis for providing services. In addition, public knowledge is increasing and becoming selective in choosing hospital services. Based on the results of filling out the questionnaire at Panti Waluyo Purworejo Hospital, the satisfaction of all inpatients at Panti Waluyo Purworejo Hospital in January 2019 was 76% (18% reliability, 18% responsiveness, 25% assurance, 17% tangibility, 22% empathy) of 480 patient; In February 2019 it was 78% (reliability 19%, responsiveness 19%, assurance 22%, tangible 18%, empathy 22%) of 424 patients; In March 2019 it was 80% (reliability 20%, responsiveness 20%, assurance 21%, tangible 18%, empathy 21%) of 435 patients. Research Objectives, the purpose of this study was to determine the Multidimensional Nurses' Quality of Service to Inpatient patient satisfaction. Research Methods, the method of this research is the quantitative descriptive observational analytic approach with a cross-sectional approach with a total sample of 43 patients taken by accidental sampling. Research Results, the results of this study that there are effects of the Dimensions of Reliability, Responsiveness, Assurance, Tangible, Empathy on the satisfaction of firstclass inpatients Hastinapur Hospital Panti Waluyo Purworejo (p <0.05). The Reliability dimension, from 43 respondents stated very satisfied as much as 35.8% and satisfied as much as 63.45%. Dimensions of Responsiveness, of 43 respondents expressed satisfaction as much as 45.9% and very satisfied as much as 38.37%. The Assurance dimension, from 43 respondents expressed satisfaction as much as 66.8% and very satisfied as much as 30.8%. Tangible Dimension, from 43 respondents stated 59.13% were satisfied and 23.92% were very satisfied. The dimension of Empathy, from 43 respondents stated 58.6% were satisfied and 31.62% were very satisfied. Conclusion, the conclusion of this study is that there is an influence of the Dimensions of Reliability, Responsiveness, Assurance, Tangible, and Empathy on the satisfaction of first-class inpatients of Hastinapur Hospital Panti Waluyo Purworejo.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | Basirun, M.Kes; Teguh Wibowo, S.Kep.Ns.MM |
| Uncontrolled Keywords: | Quality of Nursing, Patient Satisfaction,Kualitas Perawat, Kepuasan Pasien |
| Subjects: | S1 Keperawatan |
| Divisions: | Prodi Ilmu Keperawatan S1 |
| Depositing User: | Unnamed user with email [email protected] |
| Date Deposited: | 25 Nov 2021 02:57 |
| Last Modified: | 25 Nov 2021 02:57 |
| URI: | http://repository.unimugo.ac.id/id/eprint/1605 |
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