HUBUNGAN DIMENSI MUTU PELAYANAN DENGAN MINAT BERKUNJUNG ULANG PASIEN

SEPTIA FIKA FATMA, NIM. A11601366 (2020) HUBUNGAN DIMENSI MUTU PELAYANAN DENGAN MINAT BERKUNJUNG ULANG PASIEN. Skripsi thesis, UNIVERSITAS MUHAMMADIYAH GOMBONG.

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Abstract

Background :The quality of health services is health services that can satisfy every user of health services in accordance with the level of satisfaction of each population and their implementation in accordance with service standards and professional code of ethics. Efforts to improve service quality are mandatory through regular accreditation at least once every three years. Purpose :The research aims to find out the relationship between the dimensions of service quality with the interest in visiting patients. Method :This study uses a quantitative descriptive design with a systematic review approach that has criteria for reviewing articles that are conducted in a structured and planned manner. Results: The results of the analysis of 12 research journals conducted that Quality of existing services in hospitals showed good results (67,43%) and less good (32,67%) of the five dimensions of service quality. Interest in re-visiting the hospital showed the average results of patients interested in visiting (72,0%) and less interest (28,0%), based on good service quality. Conclusion: The results of the research journal analysis showthere is a relationship between the quality of service with the interest in visiting patients in the hospital.

Item Type:	Thesis (Skripsi)
Additional Information:	Ery Purwati, M.Sc; Eka Novyriana. MPH
Uncontrolled Keywords:	Reliability, Responsiveness, Assurance, Empathy, Physical Evidence of Service, Re-visit, Service Quality, Patient;Kehandalan, Daya Tanggap, Jaminan, Empati, Bukti Fisik Pelayanan, Kunjungan Ulang, Mutu Pelayanan, Pasien.
Subjects:	S1 Keperawatan
Depositing User:	DWI SUNDARIYATI S.I.Pust
Date Deposited:	02 Dec 2021 02:28
Last Modified:	02 Dec 2021 02:28
URI:	http://repository.unimugo.ac.id/id/eprint/1666

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