TINGKAT KEPUASAN PASIENTERHADAP PELAYANAN FARMASI DI PUSKESMAS KEBUMEN III KABUPATEN KEBUMEN

PAMUNGKAS PRASETYO AJI, NIM. C11700110 (2021) TINGKAT KEPUASAN PASIENTERHADAP PELAYANAN FARMASI DI PUSKESMAS KEBUMEN III KABUPATEN KEBUMEN. Skripsi thesis, UNIVERSITAS MUHAMMADIYAH GOMBONG.

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Abstract

Background, Patient satisfaction is always related to the quality of health services. One of the services whose quality of service can be measured is pharmaceutical services. Research Objectives, This study aims to determine how the level of patient satisfaction with pharmaceutical services at Community Health Center III Kebumen Regency. Research Methods, This research is a descriptive research which means to see in fact and systematically the level of patient satisfaction with pharmaceutical services at Community Health Center III Kebumen Regencywith the Purposive Sampling technique, namely sampling based on criteria both inclusion and exclusion criteria. Research results, The results obtained that the reliability dimension has the highest level of satisfaction with the very satisfied category of 87%. For the appearance dimension a score of 86%, the empathy dimension itself has a satisfaction level of 86%, and the assurance and responsiveness dimensions themselves get a satisfaction level of 86%, and also there is no significant relationship between the characteristics of respondents (Age, Gender, Occupation, Education) on patient satisfaction in pharmacy services at Community Health Center III Kebumen Regency.. Conclusion, Based on the research results, the highest value is from the aspect of the reliability dimension with a value of 87%, although from other aspects it shows the results in the very satisfied category. Recommendations, Regarding the level of patient satisfaction and other assessments of pharmaceutical services, especially at Community Health Center III Kebumen Regency

Item Type:	Thesis (Skripsi)
Additional Information:	Apt. Eka Wuri Handayani, MPH, Apt. Chondrosuro Miyarso, M.Clin.Pharm
Uncontrolled Keywords:	Patient Satisfaction, appearance dimension, assurance dimension, responsiveness dimension, reliability dimension, empathy dimension; Kepuasan Pasien, lima (5) dimensi
Subjects:	S1 Farmasi
Depositing User:	DWI SUNDARIYATI S.I.Pust
Date Deposited:	30 May 2022 06:33
Last Modified:	30 May 2022 06:33
URI:	http://repository.unimugo.ac.id/id/eprint/1722

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