MUAYANAH, NIM : A21701666 (2019) ANALISIS KEPUASAN PASIEN RAWAT INAP RS PKU MUHAMMADIYAH GOMBONG. Skripsi thesis, STIKES MUHAMMADIYAH GOMBONG.
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Abstract
Background: Hospitals have very important role regarding efforts to improve the health of the people of Indonesia. Increasing public awareness about health has resulted in demands to improve health services. The ability of the hospital to meet patient needs can be measured by patient satisfaction. Objective: To find out the long stay patients’ satisfaction at PKU Muhammadiyah hospital of Gombong. Method: The present study used descriptive method with survey approach. The samples were 100 patients taken by purposive sampling technique. The research instrument used questionnaires. Data was analyzed using descriptive analysis. Results: Long stay patients at PKU Muhammadiyah hospital of Gombong felt quite satisfied with the performance of the hospitalization room (57.0%). Patients’satisfaction of the hospitalization room seen based on the tangibles dimension was dissatisfied feeling (73.0%). Patients’ satisfaction of the hospitalization room seen based on the reliability dimension was quite satisfied feeling (89.0%). Patients’ satisfaction of the hospitalization room seen based on the responsivenness dimension was less satisfied (55.0%). Patients’ satisfaction of the hospitalization room seen based on the assurance dimension was less satisfied (56.0%). Patients’ satisfaction of the hospitalization room seen based on the empathy dimension was less satisfied (42.0%). Conclusion: Patients felt quite satisfied with the performance of the hospitalization room at PKU Muhammadiyah hospital of Gombong. Recommendations: Training is expected to be held for medical personnel to improve competencies / abilities so that they can provide better services.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | Basirun Al Ummah, M.Kes; Ery Purwanti, M.Sc |
| Uncontrolled Keywords: | long stay patients, satisfaction, performance of hospitalization; kepuasan, rawat inap |
| Subjects: | S1 Keperawatan |
| Depositing User: | DWI SUNDARIYATI S.I.Pust |
| Date Deposited: | 23 Nov 2019 07:35 |
| Last Modified: | 23 Nov 2019 07:35 |
| URI: | http://repository.unimugo.ac.id/id/eprint/1047 |
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